Solution of Customer Relationship Management
- Compatible with j-Platform, Tiger 3 Enterprise, Tiger 3, Netsis 3 Enterprise, Netsis 3 Standard, Netsis 3 Integrated and GO 3 Products
- Unlimited Users
- After-sales Support
- Key Performance Indicators (KPI)
- Adding Applications
Advantages of CRM
- Powerful Enterprise Memory
- Effective Activity Management
- Detailed Occasion Follow up
- Fast, Controlled and Flexible Proposal Processes
- After Sales Processes
- Customer-Document Association
- Key Performance Indicators (KPI)
Logo CRM Customer Relationship Management solution, which focuses on establishing the most effective communication with customers in line with sales and marketing targets, provides customer satisfaction by managing field operations, marketing activities and all sales processes quickly.
Needs of enterprises from all sizes
The enterprises from all sizes aim to increase the loyalty of their existing customers, reach their potential customers and make the right contact with customers. Thanks to Logo CRM, which facilitates and automates this process, it is possible to make the right contacts with the right customer at the right time.
Integrated structure, powerful enterprise memory
Logo CRM providing fast and effective management at all contact points with the customer, is also integrated with Logo ERP solutions. In this way, all the data in the company feeds and supports each other and the sales and marketing processes are controlled and a strong and reliable corporate memory is created.
Efficient management of sales and marketing processes
Logo CRM offering a holistic perspective by gathering all data and actions for existing and potential customers under the same roof, enables to plan sales better and marketing processes. These properties provide the basis for more customer satisfaction, more new customers and more profitability. In other words, orders can return to sales quickly.
The information of all stakeholders such as customers, dealers and suppliers can be easily defined and classified on Logo CRM. The enterprise memory created in this way enables the design of the proposals to be submitted in the following processes or the campaigns to be prepared more efficiently. In addition to these, the information kept about potential customers in Logo CRM makes it easier to prepare offers that can create new sales opportunities.
Time savings with customer segmentation
All customer-related data, correspondences, telephone records, invoices and complaints are collected on Logo CRM to achieve effective customer management. All information is classified according to the needs of the customer. especially sales and marketing personnel save time considerably.
Many customer documents can be collected and classified in subfolders under each customer folder created in Logo CRM. Sales performance is improved by automatically matching these folders with hot sales opportunities that may be created later.
Save time with Outlook add-in
Thanks to the integrated work of Logo CRM software and e-mail application, it is possible to access quickly the records of the customer, supplier or dealer which sent via e-mail. With Outlook Add-in, data can be accessed quickly without switching between different applications.
Uninterrupted access through a mobile application, full control
Logo CRM offers a solution that can be accessed from anywhere at any time thanks to its web-based structure. Mobile application of Logo CRM consists of all modules and functions of the product’s web interface. The “Nearby” feature in the mobile app shows customers and open deals on the map in your area. The check-in/check-out feature allows you to monitor employees in the field and route optimization via the system.
All tenders and opportunities on one screen
Logo CRM enables you to monitor sales opportunities, project and tender follow-ups along with all previous processes on one screen. In this way, safer steps can be taken by seeing what, when and by whom have done, what has it been discussed, what proposals have been given, and related documents and e-mails about the tenders and opportunities.
Logo CRM Offer Management module helps to prepare quotes faster with fields, views and templates that can be defined specifically for the offer processes. Past price control, Optional Offer, Alternative Offers and Product Association features provide a more flexible offer process. Human related errors are minimized in the offer processes by means of offer approval processes, which can be configured in different ways in line with the needs, and instant current account risk limit and the rest stock amount controls performed on Logo CRM database.
Follow up and management of field sale processes
Customer activities, routes, discussions and visit plans of sales and after-sales service teams can be monitored centrally through Logo CRM. Thus, the activities of the teams can be organized in a way to save time and cost, and an effective management and reporting mechanism can be created as well. The Logo CRM Activity Management module presented in this scope, provides all the potential or current customer visits, interviews and meeting notes of sales or after-sales teams in detail and reporting them with pivot table feature.
Designing detailed report and dashboard
Reports and dashboards that can be customized according to needs can be created in addition to reports such as Sales, Opportunity and Activity in different modules of Logo CRM.
After-sale process management
Thanks to Support Logo CRM Center, which can customize after-sales processes according to needs, customer satisfaction/complaint processes, technical support processes or call center processes integrated with the enterprise’s IP center can be managed from one point.
Integration with Logo ERP programs
Instant integration of Logo CRM with Logo ERP products allows you to follow customer’s current account statements, order statements and risk limits. Thanks to this integration, the control of the instant stock quantities of the products and the automatic transfer of the offers turned into sales to ERP solutions as orders or waybills are also carried out here.
Logo Notifier Service
Logo Notifier Service transmission management system offered free of charge within the scope of Logo CRM, provides instant notification of transactions related to corporate processes. In this way, you can obtain full control over the processes and instant reports. Logo Notifier Service shares all kinds of information via e-mail, SMS or Push Notification, from customer special day celebrations to e-mail messages, from the latest status of the offers submitted, to the sales realized, from the contract end dates to the after-sales service details.
All transaction contents and details such as current account status of customers, risk criteria, orders entered, collections, material and stock status and documents of invoices issued are also forwarded instantly with Logo Notifier Service.
Logo CRM developed with new generation technologies offers an up-to-date and user-friendly interface with its aesthetic design.
Frequently Asked Questions
How can we use the license of the program?
The license structure assigned to the user’s name is important here. A license is only available to one user. Different user accounts cannot be managed with the same user name.
Should Logo CRM be on the same server with Logo ERP programs?
No, you don’t have to use it on the same server. We recommend you install the application on a different server (preferably only on a special server) in order to avoid from performance loss and installation problems on Logo CRM.
Can I access the application from mobile devices?
Yes, you can access Logo CRM from devices with iOS and Android operating systems. When mobile application is installed first, the IP address of host server of Logo CRM must be defined. (For further information, you can contact with your business partner)
What are the minimum requirements of system to use Logo CRM?
Logo CRM Standard and Logo CRM Enterprise products are recommended for use with Microsoft® SQL Server® 2008 R2 databases and above. For information on Microsoft® SQL Server®, please contact your authorized Logo partners. Minimum system requirements may vary depending on the number of users.
Is it possible to change reports and screens?
If you have Logo CRM Enterprise package, you can change on reports and screens.
What languages does Logo CRM support?
Logo CRM can be used in Turkish and English.